Refund policy

Last updated: June 29, 2026

At Ryverz, we want you to be satisfied with your purchase. If, for any reason, you are not fully happy with your order, we offer a clear and straightforward return process.

Return Policy Overview

  • Return window: 30 days from the day you receive your order.
  • Item condition: Items must be unused, unworn, unwashed, in original condition, with original packaging, tags, accessories, and documents where applicable.
  • Return authorization: Please contact us before sending anything back. Returns must be approved by our customer support team first.

Return Costs

  • Defective, damaged, or incorrect items: No return cost to the customer.
  • Customer remorse / change of mind: The customer is responsible for return shipping costs.

How to Return an Item

  1. Email info@ryverz.com with your order number, item, and reason for return.
  2. Wait for return instructions by email before sending anything back.
  3. Repack the item securely with the original packaging, tags, accessories, and documents.
  4. Drop off the package according to the instructions in your return authorization email.

Refund Process

Refunds are issued to the original payment method after inspection and approval, usually within 7 business days after approval.

Exchanges

Contact info@ryverz.com to request an exchange. Availability depends on stock availability and return conditions.

Order Cancellations

You may cancel your order within 24 hours of placing it, as long as it has not yet been processed or shipped. To request a cancellation, please contact us at info@ryverz.com.

Non-Returnable Items

Some items may not be eligible for return for hygiene, safety, or product-specific reasons. These items will be clearly marked where applicable.

Contact Information

Any questions or would you like to contact us? Please do not hesitate to reach out via:

Customer Service Opening Hours

  • Monday - Friday: 09:00 - 18:00 GMT
  • Saturday - Sunday: 10:00 - 16:00 GMT