Privacy policy

Last updated: June 29, 2026

This Privacy Policy describes how Ryverz ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from ryverz.com, or otherwise communicate with us.

For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the services. We process your data in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

1. How We Collect Your Personal Information

We collect personal information from three main sources:

  • Information you provide directly: contact details such as your name, email address, phone number, billing and shipping addresses, payment confirmations, and customer support history.
  • Information collected automatically: usage data collected via cookies and similar technologies, including IP address, device type, browser information, and site interaction patterns.
  • Information from third parties: data from essential service providers such as Shopify, our e-commerce platform, payment processors, and US-based shipping partners to fulfill your orders.

2. Use of Personal Information

We use your personal information to provide you with our products and services, which includes:

  • Fulfilling orders: processing payments, arranging shipping, and providing you with invoices and/or order confirmations.
  • Communication: responding to your inquiries and providing updates about your order status.
  • Security and fraud prevention: screening orders for potential risk, misuse, or fraud.
  • Marketing: providing you with information or advertising relating to our products or services, only where you have provided consent or where permitted by applicable law.

3. Cookies and Tracking Technologies

We use cookies to operate our site, remember your preferences, improve functionality, and analyze traffic.

You have the right to manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your shopping experience.

4. How We Share Personal Information

We do not sell your personal information. We only share information with trusted third-party service providers to help us use your personal information as described in this Privacy Policy.

  • Service providers: such as Shopify, our payment gateway providers, and US carriers including USPS, UPS, and FedEx.
  • Compliance with law: we may share your information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive.

5. Data Security and Retention

We implement industry-standard security measures, including SSL encryption and PCI-DSS compliant payment processing, to help protect your data during transmission.

We retain your personal information only as long as necessary to fulfill your orders, provide customer support, maintain business records, or comply with applicable US legal and tax obligations.

6. Your Rights - US and California Residents

Depending on where you live in the United States, including California, you may have the following rights:

  • Right to know: request to know what personal information we have collected about you.
  • Right to delete: request the deletion of personal information we have collected from you.
  • Right to correct: request that we correct inaccurate personal information.
  • Right to opt out: request to opt out of the sale or sharing of your personal information. Ryverz does not sell your personal information.
  • Right to non-discrimination: we will not discriminate against you for exercising any of these rights.

7. Contact and Complaints

If you have questions about our privacy practices or wish to exercise your rights, please contact us at info@ryverz.com.

Contact Information

Any questions or would you like to contact us? Please do not hesitate to reach out via:

Customer Service Opening Hours

  • Monday - Friday: 09:00 - 18:00 GMT
  • Saturday - Sunday: 10:00 - 16:00 GMT